Q. I just opened and paid for my account, why can't I trade?

A. If you paid for your account today before 4:00 pm ET, your account will be working the next business day. You may call and make trades after you open your account, but the web page is updated once a day and will not allow you to make trades until it is updated.

Q. I just made a trade and received a confirmation, but I do not see the trade in my account.

A. The Account Activity on the web page is updated once a day around 8pm ET and it clearly states through which date it has been updated. If you made a trade earlier today and you received a confirmation, you can assume that trade is in your account. For example, any trade made between the hours of 4:01 pm ET Monday and 4:00 pm ET on Tuesday will show up in the Account Activity page around 8 pm ET Tuesday.

Q. The stock I own split today and the split is not reflected in my portfolio.

A. When a stock splits, Stock-Trak makes the adjustment usually the next business day. Splits are recorded as you receiving the stock at $0.00 cost for the extra shares.

Q. I have reached my trading limit, can CMS give me a few more trades?

A. Trade limits are stipulated by your instructor and your instructor only. CMS does not choose how many trades you receive. If you do reach your trade limit, you must ask your educator for permission to receive additional trades. If the educator agrees to allow you more trades, you may increase your trade limit by an additional 100 trades at a cost of $12.00.

If none of the above answered any of your questions, please fill out the help-desk form. Remember to include your name, account number, password and be as descriptive as possible about your question or discrepancy